We hope you are completely satisfied with your purchase. If, however, you need to return an item, we will gladly accept merchandise in its original, sealed and unused condition, within 14 days of the receipt of your order. To return an item, please email us. Include your name, order number, reason for return, and the style number and size of the item being returned. You will promptly receive a reply with a return authorization email. We will be unable to accept returns without an authorization email.
We are not responsible for packages lost during return shipment, so we recommend you choose a carrier with tracking service. Your refund will take 30 business days once your item has been processed. If you have any questions, please email us at: firstname.lastname@example.org
Please include the following when sending us a return email.
• The name you placed the order under.
• Telephone number.
• Email address.
• Your return shipping address.
• The reason for the return, providing a detailed explanation of the difficulty you are experiencing.
• The Customer Service representative name who authorized your return & date (If applicable).
• Your order number
Procedure to return damaged product, shipped by Freight Carrier, must be authorized by a Customer Service. If necessary, the Customer Service representative will give special packaging instructions. Please note that letter-style paper envelopes are not sturdy enough to send small parts and may be damaged and lost. Returns of items purchased should be in a bubble mailer or a box.
Incomplete, unauthorized returns, postage due will be refused and will be returned to you. All returns are subject to a 20% restocking fee. Shipping fees will not be credited unless we are at fault. If product is found defective, reimbursement for shipping charges will be issued in the form of a credit. All freight returned shall be by “ground” (only), no exceptions.
Products That Are Non-Returnable:
• Product that is more than 30 days after delivery.
• Product not purchased from vapegenie.com
• Unwanted items will be subject to a 20% Restocking Fee and shipping costs will not be issued credit.
• Free Goods and merchandise sold on a non-returnable basis or marked as non-returnable.
• Product denied by Customs- domestic or international.
• Credit will not be issued for products damaged by fire, smoke, heat, improper handling, storage shipping, or product with broken seals, opened, soiled, disfigured, or consumed.
• Prepaid by customer, unless shipped in error by Vape Genie. We will refuse returned product shipped “collect.”
• We will not credit tracking charges or additional shipping charges.
Credit for Product:
• Based on applicability, it is Vape Genie’s decision to issue credit for product returned.
• Product purchased on a non-direct basis cannot be returned to Vaporholic and will not be issued credit.
• Product purchased direct from Vape Genie will receive a credit within 30 days after the return when RMA is received.
• No cash payouts for returns will be made; store credit only.
• Unopened and unused product is subject to a 20% Restocking Fee.
• Unopened and unused product will not be issued credit for freight costs.
• Defective product will be issued credit for shipping charges.